Refund and cancellation policy
This page explains how cancellations and refund requests are handled for Thalovo customers.
1. Subscription cancellations
Customers can cancel a subscription at any time before the next billing cycle. Cancellation stops future renewals, but does not automatically refund charges that have already been paid.
2. Refund requests for subscriptions
Refund requests made within 7 days of the initial payment may be reviewed in good faith if the product has not been meaningfully used. Because Thalovo is a digital product, refunds are not guaranteed in every case.
3. Founder plans
Founder pricing should usually follow the same cancellation rules as standard subscriptions. If founder pricing is described as locked, that rate is only preserved while the subscription stays active.
4. How refunds are issued
Refunds are issued back to the original payment method through Stripe. Processing time depends on the payment method and bank.
5. Billing support
Billing questions, cancellation requests, and refund requests can be sent to support@thalovo.com.