Terms of service
These terms explain how customers can use Thalovo, how billing works, and what to expect from the service.
Business details
These terms apply to Thalovo, with support available at support@thalovo.com.
1. Service
Thalovo provides educational materials, playbooks, templates, and workflow tools for outbound messaging. Features may change over time as the product improves.
2. Accounts
Customers are responsible for keeping their account email secure and for making sure their account information is accurate. Account access must not be used in a way that misrepresents identity or abuses the service.
3. Acceptable use
Customers must comply with applicable email, privacy, consumer, and anti-spam laws in the places where you operate. Thalovo provides messaging systems and examples, but each customer remains responsible for how those materials are used in practice.
4. Payments
Paid plans are billed according to the pricing shown at checkout unless clearly stated otherwise. Payments are processed by Stripe. Any taxes, fees, and billing details shown at checkout form part of the customer's order.
5. Founder pricing
Founder pricing is invite-only and may be limited to selected accounts. If founder pricing is offered as a locked rate, that rate stays in place while the subscription remains active. If the subscription is cancelled and later restarted, a different price may apply.
6. Refunds and cancellations
Refund handling is governed by the refund policy published on this site. Customers can cancel future billing at any time, but past charges are not automatically refunded unless the published refund policy says otherwise.
7. No guarantee of results
Thalovo does not promise meetings, replies, revenue, or client wins. Outbound performance depends on your offer, audience, deliverability, list quality, execution, and follow-through.
8. Contact
Customer support contact: support@thalovo.com. Business address: business address available on request.